Spinalto Customer Support
Our team is available 24/7 for questions about your account, deposits, withdrawals, bonuses or any technical issues.
Open Live ChatHow to reach us
Spinalto runs three support channels, all available around the clock. Whether it is a quick bonus question or a detailed payment issue, the team is ready to help.
Live Chat
The fastest route to help. Click the chat icon on any page to start a conversation with an agent. First response time is typically under two minutes. Available 24/7 in English and Japanese.
For document submissions, KYC and detailed enquiries, write to support@spinalto.com. General questions can be sent to info@spinalto.com. Replies usually arrive within 24 hours.
Help Centre
The in-account help centre answers the most common questions on bonuses, deposits, withdrawals, KYC and game rules. A good first stop before opening a chat.
| Channel | Availability | Response time | Best for |
|---|---|---|---|
| Live Chat | 24/7 | Under 2 minutes | Quick questions, bonus activation, game issues |
| support@spinalto.com | 24/7 | Within 24 hours | KYC documents, payment investigations, complaints |
| info@spinalto.com | 24/7 | Within 24 hours | General enquiries, partnership questions |
| Help Centre | 24/7 | Self-service | FAQ articles, how-to guides |
Common support topics
If you can describe your issue in advance, support can help faster. Here are the most common topics players reach out about.
- Bonus activation: the offer was not credited or did not appear in your bonus list.
- Wagering progress: tracking how much remains until a bonus clears.
- Deposits: a transfer that did not arrive or was declined by the processor.
- Withdrawals: KYC document review, processing time, declined or cancelled requests.
- Account access: password reset, two-factor setup, locked accounts.
- Game errors: a round that did not settle, a frozen session or missing winnings.
- Self-exclusion / responsible gambling: setting limits, cooling off, closing the account.
Support FAQ
Is Spinalto support available in English?
Yes. Live chat and email support are both available in English 24/7. Japanese is also supported. Contact us via live chat on the site or email support@spinalto.com.
How quickly does live chat respond?
Under normal conditions, live chat responds within one to two minutes. During peak hours wait times may be slightly longer, but the team aims to keep delays minimal.
Can support help me cancel a bonus?
Yes. Active bonuses can be cancelled directly in your profile or by asking support via live chat or email. Note that cancelling forfeits the bonus amount and any winnings derived from it.
What if my issue is not resolved?
Ask to be escalated to a senior agent or supervisor. For unresolved disputes, you can refer to the complaints procedure in the Terms & Conditions.
Can I set deposit and loss limits via support?
Yes. Deposit, loss and wager limits can be set directly in your account under Responsible Gambling, or requested via support. Limits can be daily, weekly or monthly.